Your 14-day right to cancel, and refunds
If you cancel within 14 days of your first payment, we'll refund it in full. This is automatic: cancel from your account page and the payment goes back to the card or account you paid with, and Pro ends straight away. Because Pro starts immediately, we ask you to confirm before you pay:
"I ask TipSignal to start Pro immediately. If you cancel within 14 days of your first payment, we'll refund it in full."
We store that confirmation, with the date and wording, against your account. Our refund policy in full:
- Cancel during a free trial or free week and you pay nothing.
- Cancel within 14 days of your first payment and that payment is refunded in full.
- This automatic refund applies once per customer. We recognise a returning customer by their payment card, or by their Paystack account and card. Any later refund request, email support@tipsignal.net and we will review it by hand.
- If we charge you by mistake, or twice, we refund that charge in full.
- If a renewal goes through that you meant to cancel, email support@tipsignal.net within 7 days of the charge; if you have not used Pro since the renewal, we refund it in full and cancel the plan.
- Otherwise, cancelling stops future payments and Pro runs to the end of the paid period; we do not refund part-periods.
- Nothing here affects rights you have by law, for example if the service is faulty or not as described.
How to cancel or ask for a refund
Cancel in one click on your account page. This policy is part of our terms of use.