Billing and payments
Prices, the free week, cancelling and refunds.
How much is Pro?
₦5,000 a month or ₦50,000 a year in Nigeria; £9.99 a month or £79 a year in the UK; $3.99 a month or $29 a year in the rest of Africa; $9.99 a month or $79 a year elsewhere. Checkout uses the country on your profile: Nigeria pays in naira through Paystack, everywhere else by card through Stripe. A card from a country with a higher price moves the plan to that price.
How does the free week work?
On card payments the 7-day trial needs a card and is once per card; you are charged when it ends unless you cancel. In Nigeria the free week needs no card and simply stops unless you subscribe.
How do I cancel?
Open Account, then Billing. Your access continues until the end of the period you paid for.
Can I get a refund?
Cancel within 14 days of your first payment and that payment is refunded in full: cancel in Account → Billing, the money goes back to the card or account you paid with, and Pro ends straight away. This automatic refund applies once per customer. Cancel during a free week and you pay nothing. After that, cancelling stops future payments and Pro runs to the end of the paid period; we do not refund part-periods. For anything else, email support@tipsignal.net.
Why was my card declined?
Your bank may decline online or recurring payments. Try another method or contact your bank.
I was charged by mistake. What happens?
If we charge you by mistake, or twice for the same thing, we refund that charge in full. Email support@tipsignal.net with the date and the amount, and we check it against our payment records.
Still stuck? Contact support.